At Mimi Essentials and Scents, your satisfaction is our top priority. While we take great care to ensure your orders are processed and delivered perfectly, we understand that occasional issues may arise. If you receive a product that is damaged, defective, or not what you ordered, rest assured—we’ll make it right.
To ensure a smooth return process, please follow the guidelines below.
Return Eligibility
- Returns must be initiated within 3 days of receiving your order.
- Items must be in their original, sellable condition, with all tags, seals, accessories (e.g., free gifts, labels), and packaging intact.
- We only accept returns that follow our defined return process.
When You’re Eligible for a Full Refund
You are entitled to a full refund including shipping fees if:
- The item is damaged, defective, or not what you ordered.
- You return the item following our process.
- We verify the issue after inspection.
Refunds will be processed within 7 working days of confirming your eligibility. Refunds are sent via bank transfer to your original payment method.
When You’ll Receive a Partial Refund
If you’re returning a product due to:
- Ordering the wrong item, or
- Personal dissatisfaction (when Mimi Essentials is not at fault),
You will receive a refund only for the product cost, excluding the shipping and packaging fees.
In these cases:
- You are responsible for returning the item.
- A refund will only be processed after we receive and inspect the returned item.
- If you cancel an order before it ships, you are eligible for a full refund.
Out of Stock Situations
If your ordered item becomes unavailable:
- We may offer a substitute of equal or higher value at no extra cost.
- If you choose not to accept the substitute, you are entitled to a full refund.
- Refunds for out-of-stock items (when substitutes are declined) are processed within 5–10 business days.
Exchanges
- Products may be exchanged at no additional cost if the replacement is the same price.
- Exchanges must also be initiated within 3 days of delivery.
How to Return an Item
- Initiate your return by contacting us:
- Call or WhatsApp: 0812 002 2034
- Email: care@mimiessentials.com.ng (update if needed)
- Package the item securely with all its components and original packaging.
- Our customer care team will coordinate a return drop-off or pickup point and provide you with a return form.
- Drop off the package at the agreed terminal and ensure to sign the return confirmation form.
- Once we receive and inspect the item, we will process your refund or exchange.
Good to Know
- No extra charges apply to returns.
- We reserve the right to reject returned items if they are not in original condition or outside the return window.
If you have any questions or need help with your return, please don’t hesitate to reach out. We’re here to help you feel confident and beautiful—every step of the way.
Mimi Essentials and Scents
Radiance, Elegance, Confidence.